Please have a look at our frequently asked questions.


Please have a look at our frequently asked questions.

Showroom Information

When Is The Showroom Open?

Our Showroom is open for walk in customers on,
Thursday: 10.00am to 4.00pm
Friday: 10.00am to 4.00pm
Saturday: 10.00am to 4.00pm

Do I Need An Appointment?

On opening days an appointment is not necessary but on Monday, Tuesday, Wednesday and Sunday you can book an appointment via our online appointment system.

Why Buy From Us?

We’re proud of all the products we sell under Furniture & Fireplaces Ltd, because each one is made to the highest quaility. To guarantee we offer the most competitive prices, we regularly monitor these to ensure we will not be beaten on price.

Payment Information

What Payment Methods Are Accepted?

Cash, Bank Transfer, Cheque, Visa, MasterCard, American Express, Apple Pay, Google Pay and Paypal.

Orders & Returns

How do I place an Order?

You can place an order through our website

Call our showroom on 01932 820999

Email our team on: sales@furnitureandfireplaces.co.uk

How Can I Cancel Or Change My Order?

You can cancel or change your order be emailing: sales@furnitureandfireplaces.co.uk or calling 01932820999

After 24 hours bespoke orders can not be cancelled or changed and are non-refundable

How Long Will It Take To Get My order?

Delivery on stocked items can be delivered in 1 – 3 days

Bespoke items are 1 – 6 weeks

Please call: 01932 820999 or email: sales@furnitureandfireplaces.co.uk if you need it sooner and we will try to accommodate you timescale.

How Do I Mange My Account?

From your account dashboard you can view your recent orders, manage your shipping and billing addresses, plus edit your password and account details.