FAQs
Please have a look at our frequently asked questions.
FAQs
Please have a look at our frequently asked questions.
Showroom Information
When Is The Showroom Open?
Do I Need An Appointment?
On opening days an appointment is not necessary but on Monday, Tuesday, Wednesday and Sunday you can book an appointment via our online appointment system.
Why Buy From Us?
We’re proud of all the products we sell under Furniture & Fireplaces Ltd, because each one is made to the highest quaility. To guarantee we offer the most competitive prices, we regularly monitor these to ensure we will not be beaten on price.
Payment Information
What Payment Methods Are Accepted?
Cash, Bank Transfer, Cheque, Visa, MasterCard, American Express, Apple Pay, Google Pay and Paypal.
Orders & Returns
How do I place an Order?
You can place an order through our website
Call our showroom on 01932 820999
Email our team on: sales@furnitureandfireplaces.co.uk
How Can I Cancel Or Change My Order?
You can cancel or change your order be emailing: sales@furnitureandfireplaces.co.uk or calling 01932820999
After 24 hours bespoke orders can not be cancelled or changed and are non-refundable
How Long Will It Take To Get My order?
Delivery on stocked items can be delivered in 1 – 3 days
Bespoke items are 1 – 6 weeks
Please call: 01932 820999 or email: sales@furnitureandfireplaces.co.uk if you need it sooner and we will try to accommodate you timescale.
How Do I Mange My Account?
From your account dashboard you can view your recent orders, manage your shipping and billing addresses, plus edit your password and account details.