Last updated: 13 August 2026

Furniture & Fireplaces Ltd respects your privacy and is committed to protecting your personal information.

This Privacy & Cookie Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation, place an order or use our services.

1. Who We Are

Furniture & Fireplaces Ltd
112 Oatlands Drive
Weybridge
Surrey
KT13 9HL

Telephone: 01932 820999
Email: sales@furnitureandfireplaces.co.uk

Website: furnitureandfireplaces.co.uk

For the purposes of UK data protection law, Furniture & Fireplaces Ltd is responsible for the personal information we process in connection with our business.

2. Information We May Collect

We may collect personal information including:

Your name
Address
Delivery or installation address
Telephone number
Email address
Details of products or services you are interested in
Quotations and order information
Payment and transaction information
Correspondence between you and Furniture & Fireplaces Ltd
Information you provide through our website
Information required to arrange delivery or installation
Technical information relating to your use of our website

Where necessary for an installation or quotation, we may also retain photographs, measurements or other information relating to the proposed installation.

3. How We Collect Your Information

We may receive information directly from you when you:

Contact us by telephone or email
Visit our showroom
Complete a website enquiry
Request a quotation
Place an order
Make a payment
Arrange a delivery or installation
Contact us regarding an existing order, guarantee or service issue

Our website may also collect certain technical information automatically through cookies and similar technologies.

4. How We Use Your Information

We may use your personal information to:

Respond to enquiries
Prepare quotations
Process and manage orders
Take or administer payments
Arrange deliveries and collections
Arrange fireplace, fire or stove installations
Communicate with you about your order
Provide customer service
Deal with guarantees, faults and complaints
Maintain appropriate business and accounting records
Improve our website and services
Prevent fraud and protect our business
Meet our legal and regulatory obligations

We will only use personal information where we have a lawful basis for doing so.

5. Our Lawful Bases for Processing

Depending on the circumstances, we may process your personal information because:

Contract – the information is necessary to provide a quotation, process an order or provide goods and services you have requested.

Legal obligation – we need to retain or process certain information to comply with legal, tax, accounting or regulatory requirements.

Legitimate interests – processing is reasonably necessary for the operation and protection of our business, provided those interests do not override your rights.

Consent – where required, we may ask for your consent before processing information for a particular purpose.

Where processing is based on consent, you may withdraw your consent at any time.

6. Payments

When you make a payment, payment information may be processed by our payment provider, bank or other financial service provider.

We do not normally retain complete payment card details ourselves.

Payment providers process information in accordance with their own privacy and security procedures.

7. Sharing Your Information

We do not sell your personal information.

We may share relevant information where reasonably necessary with organisations or individuals involved in fulfilling your order or providing our services.

These may include:

Manufacturers and suppliers
Delivery and courier companies
Installation contractors
HETAS-registered installers where applicable
Gas Safe registered engineers where applicable
Electricians or other specialist contractors
Payment processors and banks
Accountants and professional advisers
Website, email and IT service providers
Government, regulatory or law-enforcement authorities where legally required

We only provide information that is reasonably necessary for the relevant purpose.

8. How Long We Keep Your Information

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, accounting, tax, guarantee and business obligations.

Different types of information may therefore be retained for different periods.

Invoices, orders and financial transaction records may need to be retained for a number of years to comply with legal and accounting requirements.

When personal information is no longer required, we will take reasonable steps to delete it or securely dispose of it.

9. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no internet or electronic storage system can be guaranteed to be completely secure.

10. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

Ask for access to personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete personal information in certain circumstances
Ask us to restrict how information is processed
Object to certain types of processing
Ask for certain information to be transferred
Withdraw consent where processing is based on consent

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, please contact us at:

sales@furnitureandfireplaces.co.uk

We may need to verify your identity before responding to a request.

11. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to investigate.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Information about your rights and how to make a complaint is available from the Information Commissioner’s Office.

12. Cookies

Our website uses cookies and similar technologies.

Cookies are small files stored on your computer, tablet or mobile device when you visit a website.

Some cookies are necessary for the website to function correctly. Others may be used for analytics, functionality, security or marketing purposes.

13. Essential Cookies

Essential cookies may be required for functions such as:

Website security
Shopping and WooCommerce functionality
Remembering shopping basket contents
Website administration
Maintaining website sessions
Preventing fraud or malicious activity

Where permitted by law, strictly necessary cookies may operate without consent because they are required for the website to function.

14. Analytics Cookies

We may use analytics services to understand how visitors use our website.

These services may collect information such as:

Pages visited
Approximate location
Device and browser type
How visitors arrived at the website
Time spent on pages
Website interactions

Where consent is legally required for analytics cookies, these cookies should only be activated after you have provided the appropriate consent.

15. Google Services

Our website may use Google services such as Google Analytics and Google Site Kit.

These services may use cookies or similar technologies to provide information about website traffic and usage.

Where required, these services will be subject to your cookie preferences and the relevant provider’s privacy terms.

16. WooCommerce

Our website uses WooCommerce functionality.

WooCommerce may use cookies necessary to provide online shopping functionality, including remembering basket contents and maintaining customer sessions.

Some WooCommerce cookies may be necessary for the website to operate correctly.

17. Third-Party Content and Links

Our website may contain links to websites operated by manufacturers, suppliers or other third parties.

We are not responsible for the privacy practices of independent third-party websites.

You should review the privacy information provided by those websites before providing personal information to them.

18. Managing Cookies

When you visit our website, you may be given the opportunity to manage your cookie preferences.

You can also control or delete cookies using your web browser.

Blocking certain essential cookies may prevent parts of the website from working correctly.

You should be able to change or withdraw your cookie choices after making them.

19. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes to our website, services, technology or legal requirements.

The latest version will be published on our website with the date it was last updated.

20. Contact Us

If you have any questions about this Privacy & Cookie Policy or how we handle your personal information, please contact: